FAQ's

It is extremely easy to get started as a seller:

• Create an Account with us by filling basic details
• After Successfully registering, Go to Products section & Click on Add a new Product. Fill complete details of Product & Upload at least 3 High Resolution images of Product(s) you want to Sell
• Once the Team approves your Product(s), they will be Live Published on the Website for sale.

• For Outfit(s), Make sure they are ironed without any wrinkles & Hang to a plain background (preferably white), & For Jewellery, place the Jewellery pieces on a plain flat surface
• Take high quality Front, Back & Close up Pictures of product(s) & Picture of any other aspect you want to highlight in the product to any buyer
• Ensure to take the pictures in Bright day lighting
• Check to see if the images show the same colors as the actual Product
• You can upload a picture by wearing the product to show buyers the fit. To ensure privacy, we prefer you to crop the worn picture up to neck
• In case of Combo Products, Make sure to upload a picture by collaging the products you are combining for sale as Cover / Face Picture of Product
• Click on "How to Sell" option on top of home page & watch complete video of Seller Registering & Uploading Process demonstration along with Reference Pictures shown as a sample to capture the Product pictures for uploading.

• Type of Material & Detailing of Design / work (if any)
• Colours of Product.
• Detailed Measurements of outfit (s) in Inches (Bust, Waist & Length are mandatory)
• Any scope for alterations in Inches in case of outfits
• Price expected (Punarvi reserves the right to change this based on market statistics). Please note that you need to include an approximate estimate for shipping charges. You as a Seller, will bear the charges to ship the product to the seller, once your listed product has been sold
• Make sure to give complete measurements which are required by any intended buyer before buying, Please note that in case, you don’t enter/wrongly enter any measurements , Buyer/Punarvi shall not be responsible & decision made by the team thereafter shall be final

• For Outfit(s), Make sure they are in pristine condition and has no stains and tears and is washed/dry cleaned and ironed neatly before shipping it
• For Jewellery, make sure there no missing stones/damages
• Punarvi charges a minimum of 15% of the price marked on the item, and this is non-negotiable
• Every item posted should be shipped for free by the seller, neither Punarvi nor the buyer will bear the shipping cost
• If the Product is found to be damaged in any way,Team Punarvi reserves the right to withhold payment either in part or whole. The next course of action will be decided by team & it will be final. If Team decides to raise a return ticket from buyer, please note that as a seller, you have to pay for Return Shipping Charges

• You will receive an auto generated email to the email id registered with us stating General reasons for Rejections

• After Submitting Your Product for Sale, Make sure the Product is available for sale on website for atleast 3 weeks
• To change details of product you have added, please contact Team Punarvi either via email @ [email protected] / You can Direct Message our team on our Official Instagram Account "Closet_Punarvi". Please note, once the Product is live published on website for sale , you cannot make any changes other than price reduction

• Once your Product is sold you will receive an auto generated email on your email id Registered with us with Order Details
• The Product has to be shipped with in 3 business days from the date of sale. The buyers shipping address will be available to you on your Sales>Orders screen on the website
• You can choose any available authorised Courier agency to ship your product
• In case if you fail to ship within 3 business days, Please note that 10% of actual Price of Product shall be deducted towards delayed shipping Charges
• After shipping the product(s), it is mandatory to enter the shipment tracking ID under orders section on website & ensure you mark the product as shipped
• Please retain the original receipt of shipment until the buyer confirms receiving the package and your payment is processed
• Please note that, if you fail to share the shipment tracking information with us in timely fashion and the buyer does not receive the package, then you forfeit the right to receive payment from us

• Ensure the Product(s) are securely & adequately packed in a sturdy cover or cardboard box.
• While shipping jewellery, please note that it’s mandatory that they are tightly bubble wrapped.
• In case of any improper/Inadequate packaging, neither Team Punarvi nor Buyer will be responsible and the decision made of the team will be final in handling the further processes

• After you have shipped the product(s) to the buyer & it is delivered, Note to login to your account on website & enter date of delivery under "My Account > Orders Screen & ensure to mark the product as delivered from your end"
• The photos sent are not clear (the team will contact you in this case) via email. Please ensure to check your registered email regularly
• Team Punarvi will start processing your payment after 3 days from the date of delivery and you will receive the payment to your account registered with us within 3-5 Business days

• It is simple and fast to get started as a buyer
• Create an Account with us by filling basic details. Click on ‘’How to Buy’’ option on top of home page & watch complete video of Registering & Buying Process demonstration
• After successfully Registering, Add all your favourite collections to Cart & Proceed to Pay. After successful payment, you will receive an auto generated email on your email id registered with us with complete order details
• By Registering on our Website, You will be able to see all your orders in one place & you can also track the shipments

• You can pay using your Debit Card / Credit Card / Internet Banking / UPI Id’s

• Please give the Seller (and Team Punarvi) at least a week before contacting us to know about your shipment
• You can Track the shipment by navigating to our website and logging in to your account under "My Accounts > Orders" page.
• Keep tracking your package using the respective postal/courier service’s online tool
• Once you receive the package, please place it in good lighting and make sure the whole process of opening and checking the Product(s) for quality is recorded in video format (unboxing video) and share within 3 days from date of delivery
• Please note that, once you receive the package and all is good, please acknowledge that you have received the package by marking as Order Received on Website. In case of Bulk Orders, You can mark Individual Product as Order Received on Website each time after receiving the delivery of respective Product. This will ensure that the seller receives their money on time
• In case, if you fail to mark as Order Received within 3 days from the date of delivery, Team Punarvi shall close the sale after 3 days, & it will be considered as marked as Order received from 4th day. Please note, any Complaints / Returns after expiry of 3 days will not be entertained.
• Please note, Once the Shipment has been marked as Delivered by the Respective Postal / courier Service, neither Seller nor Team Punarvi shall be responsible for theft / missing packages after delivery

• Please login to your account on our website. Once you have successfully logged in, navigate to My accounts page, by either selecting from the ribbon on the top of your page or at the bottom of your page
• Navigate to the Orders page and choose the correct Order Number if you have many orders
• For a given Order Number, please select the Product you received & mark as "ORDER RECEIVED" & Submit
• This ensures that the package has been received by you as buyer and thus the seller can get paid. Hence it is critical for you to acknowledge receipt of package
• Please note, Once you mark as Order Received on website, Team Punarvi shall close the sale & Proceed to pay the seller immediately. In any Case, marking as order received cannot be unmarked/revoked

• If the seller fails to ship the product to Buyer within 3 weeks from the date of order without prior communication, Team Punarvi will cancel the order & refund you the amount
• We have a ‘Return Policy’ only for extreme damages/stains, provided the buyer notifies us the same with complete UNBOXING VIDEO within 3 days from the date of delivery. Bits and pieces of the unboxing video will not be considered. The mentioned damages should be clearly visible in the video. Please ensure that the video is shot in good lighting. However, Please note that Team Punarvi will have the sole discretion to accept/deny any request for refund/return.
• Any claims for returns/refunds made after 3 days from Date of delivery will not be entertained.
• In case of Returns, It is advised that the return package should be strongly & adequately packed & neither seller nor team punarvi shall be responsible for any improper/inadequate packing. Buyer will receive the refund within 3-5 business days after seller receives the delivery of product back. Please note that Platform fee paid is non – refundable.
• Team Punarvi reserves the right at sole discretion to cancel any order for any reason, & In cases of cancellation of orders, we shall refund you the order amount.

• ONLY Domestic shipping is available (India to India)
• This website currently caters to the Inida market only. We have our official website www.ourpunarvi.com for USA market with domestic shipping facility (USA to USA). We will soon expand our services to other countries
• Privacy of our customers is highly valued, hence we connect both the parties anonymously. Please note contacting Buyer / Seller directly is against our terms
• Money of buyers is safeguarded till the shipment is delivered & We consider the respective Postal / courier service tool to check the status of shipment.
• Once you are registered as Seller on website, you can also Buy the outfits & no separate registration is required & Vice Versa. Single Registration either as a Seller / Buyer will serve you to Buy & Sell Product(s).
• Our team will communicate you through emails on your registered email id, make sure to check your emails regularly for further communications from us.
• Registering on our website implies that you have read & acknowledged our FAQ’s & Terms & Conditions & accepted them.

• You can email us at our official email id – [email protected]/You can also Direct message us to our Official Instagram account – "closet_punarvi". Our customer support team will guide you for any queries/for any assistance.

• We welcome you to give us Feedback
• It can be about the outfit(s) that you Sold/Bought.
• It can be about the Selling/Shopping experience you had with us.
• It can be about improvements we can do on our website, to enhance the experience for you as consumers or shoppers.
• Any feedback will be highly appreciated
• You can also leave your valuable feedback in the Contact Us section below, and we will be happy to read them and get back to you as appropriate

• Sell your pre-lov’ed ethnic outfits and spread the message of sustainability!
• Listing your collections for sale is Free. Punarvi will not charge any fees for Registering & Listing. Just pay a small percentage on the products that are sold.
• We have an exclusive Marketing team who will guide you through the whole process and will help you in uploading just the right images at just the right value to ensure you sell your outfits quickly!
• We have our exclusive Customer support team to assist you / guide you in case of any queries or guidance

• Thank you for choosing to buy pre-loved clothes. You are one step closer to making the Earth a less polluted place!
• Choose from a wide range of handpicked and trendy outfits.
• Buyers do not have to pay any commission for purchasing their outfits, plus you get free shipping!